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Folder HelpDesk 12
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General Info

Price: 2200 USD (Buy Now)

Hits: 116 visitors

Publisher: kalmstrom.com Business Solutions

OS Support: Win7 x64, Win7 x32, WinVista x64, WinVista, WinXP, Win2000, Windows All

License: Shareware

Date added: 23 Jun 2012

Last Update: 30 May 2012

Downloads: 88

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Publisher's description

Collaborate on helpdesk tickets in Outlook. Create tickets from email or web form, manually or automatically. Attached files and rich text. Sort tickets. Iinformation from Contacts or GAL. For public folder or shared mailbox. E-mail history, FAQ.

Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access, SQL Server or SQL Azure. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed. Mail conversations can be tracked.

Powerful, integrated Statistics tool facilitates business intelligence. Report generator based on MS Excel allows you to build and share custom reports with co-workerKnowledge base. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online. The ticket form is in HTML and also easy to customize.

Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking and incident management. Free 30 day trial. Extensive documentation: video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited number of users. Outlook 2003-2010, also Office 365.


Changes on the new version:
New design and many new features and enhancements


Available Translations:None

Version History

Version 12 added on: 30 May 2012


Related Tags:

    Helpdesk          Outlook          Issue Tracking          Support          Call center          computer support          group support          help desk software          itil          IT help desk          customer support          help desk management          essential statistics          help statistics          software support          help desk solution      

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